Tag Archives: case studies

Socio-cultural innovation through and by public libraries in disadvantaged neighbourhoods in Denmark: concepts and practices.

Reviewed By: Heather Bailey, Sim Castro, Erik Fredrickson, Ryan Jenkins

Link to article: http://www.informationr.net/ir/18-3/colis/paperC14.html

Delica, K., & Elbeshausen, H. (2013). Socio-cultural innovation through and by public libraries in disadvantaged neighbourhoods in Denmark: Concepts and practices. Information Research, 18(3), C14. Retrieved from http://www.informationr.net/ir/18-3/colis/paperC14.html

Delica and Ebleshausen (2013) focus on several case studies to explore how public library use has shifted to address the needs of Denmark’s ethnic communities and the methodologies used to foster community empowerment and social inclusion. The needs of at-risk neighborhood communities have caused a shift in library programming and services from more traditional uses to a greater focus on the social needs of the community. This article discusses the different local configurations of three separate libraries that have transformed their spaces into community learning centers and provides an analysis of how those institutions have shaped the traditional library setting to meet the needs of their communities. In addition, Delica and Ebleshausen address how the work of these local innovation groups have helped to change the public library landscape into a collection of institutions with stronger social engagement and a focus on the wider communal needs. Their work includes marketing campaigns that have helped rebrand the library space as a “living room” making it a more community-focused information center. In addition, library sites have also offered cultural competency courses for staff to assist with immigration integration, bottom-linked innovation which encourages communal participation in program planning and decision making and outreach approaches that provide direct access to library services in the home. These efforts help to build local partnerships, empower the community and demonstrate that the library can serve a greater social purpose and bridge a cultural divide. The examples used in this case study also demonstrate that a shift in programming focus can foster inclusion and create a sense of place for underrepresented or disadvantaged communities.

Core Research Question
As an exploratory qualitative study, this article doesn’t so much answer a specific question as explore the factors that contribute to recasting libraries as community centers, and the methods used to make this shift possible within their at-risk communities and with limited resources. Framing their discussion of this refocusing of library-community engagement, the authors apply established theory in Integrated Area Development to observed practices and a rethinking of previous innovation community theory to the factors that precipitated them.

Research Method
In order to perform this investigation, qualitative methods of data gathering and analysis were applied to information gathered from three case studies chosen for their exemplary nature with regards to forming community centers within existing libraries to focus on different methods to address evolving community needs. At each institution, interviews, field observations and theme workshops were performed to gather data from both staff and patrons, in addition to evaluating previous and ongoing projects and analyzing data collected in bi-annual status reports to the Danish Agency of Culture. This data was used to support the proposed alternative framework for innovation communities and Integrated Area Development as well as discover and provide examples of how this innovation might be adopted by libraries in similar positions.

Findings
This group of three libraries exhibits how a library is a public institution that builds the community where it resides. The three libraries, chosen based on their socioeconomic characteristics, are located in immigrant and disadvantaged communities. The three case studies show how libraries can become cultural bridges that bring neighborhoods together.

Examples of how the discussed libraries engaged in Integrated Area Development are shown in how the libraries expand from the traditional model, demonstrating in three different ways how to become network builders, providing a source of social and economic guidance. Additional findings show how the use of local organizations in a project-based manner helps the community groups, as well as discussing how the issue of funding was significant in the success of these projects.

Analysis
There are a few things that can be learned from Delicia and Ebleshausen’s article that libraries in the United States can use. Based upon how the article set up the issue of procuring funding for the projects and programs that the institutions wished to implement, structuring such programming as projects rather than as simply requests more funding would work out for US libraries. Another aspect that domestic libraries can take from this article are how the case studies carried out their results and their methods. Nørrebro’s detailed needs assessment of their community could best be implemented in low-income, racially-diverse populations to get an idea for how the libraries in those communities can best become community centers much like those within Denmark. Building programs around those needs as well as educating the population on how best they may be able express their needs and desires to a library so that when the library conducts a needs assessment survey as well as begins to build up its collections it can best know what the community really wants as opposed to what the library staff believes the community truly wants. While this is not new to libraries in the United States, conducting a needs assessment at the level that was done in Nørrebro to get a true idea of what the community needs and wants, working with the community and its leaders like how was done in Gellerup to understand the people who are in your community better, and promoting self-education of the community like in Vollsmose should become common practice elsewhere so that the needs of the communities are truly met.

MEETING CAMPUS LINGUISTIC DIVERSITY: A MULTILINGUAL LIBRARY ORIENTATION APPROACH

Reviewed By: Gregory Witmer, Kelli Rose, Kristen Bunner, Nanette Reyes Cruz

Link to article: http://publish.lib.umd.edu/IJIDI/article/view/335/71

SYNOPSIS
The article, Meeting Campus Linguistic Diversity: A Multilingual Library Orientation Approach, is a case study examining the planning, implementation, evaluation, and assessment of a multilingual library orientation program for enrolled students at McGill University, located in Montreal, Quebec, Canada. The article provides an overview of the demographic makeup of the student population, identifies the goals of the orientation initiative and reviews supporting literature. A description of the researchers’ approach, including their instructional design, marketing strategies, evaluation and assessment, and a discussion of the challenges and lessons learned are also offered. The article contributes to the body of knowledge in library science, specifically providing an international perspective for the development of library services for multilingual patrons (Zhao, Torabi, & Smith, 2016, pp. 1-3).

REVIEW OF PAST LITERATURE
According to university enrollment reports for the Fall semester of 2016, international students at McGill account for over 25% of the total student population, while more than half of all students are considered to have a native language other than English (as cited in Zhao et al., 2016). This article’s literature review focuses on the information-seeking behaviors and information needs of international students; additionally, it serves to highlight the challenges that non-native English-speaking students face when navigating an institution’s library and education system, particularly when seeking and using information.

In a previous study by Zhuo, Emanuel, and Jiao (2007), researchers reported the lack of knowledge and experience in using a library, along with difficulties in understanding English worded jargon and search terminology, will often generate a preference among international students for information services and resources to be offered in their native languages (as cited in Zhao et al., 2016). Ishimura and Bartlett (2013) noted not understanding academic expectations influenced the quality of information literacy and, consequently, the international students’ work; similarly, Greenberg and Bar-Ilan (2014) reported the following observations among non-native speaking groups: less utilization of search engines, databases, reference resources, and a diminished number of sources cited within their work (as cited in Zhao et al., 2016). As a result, all the research studies recommended tailoring information literacy and library instruction to meet the needs of the multilingual student population, including offering services and information to different native language groups in their own language. In doing so, a culture of inclusivity and the enhancement of library student relations can both be fostered (pp. 3-4).

RESEARCH QUESTIONS
Librarians at the McGill Library identified a knowledge gap of library services and resources for non-native English-speaking students, which are shown from past studies to stem from barriers caused by lack of English proficiency, lack of previous library experiences, and cultural differences (as cited in Zhao et al., 2016, p. 3). This information stimulated the following research questions:

1. Can multilingual library orientation sessions help better meet the library and information needs of McGill Library’s linguistically diverse student population?
2. Would a multilingual orientation improve non-native English-speaking students’ knowledge of library services and resources?

METHODS
Building on McGill Library’s thematic vision––Access, Collection, Space, and People––the library began to develop an approach for the orientation initiative. After identifying the most common languages spoken (French, Mandarin Chinese, Persian, English, and Spanish), liaison librarians were recruited who expressed an interest in the project and spoke the languages identified; next, the team moved on to creating an official title, developing the curriculum, implementation, and assessment plans; and lastly, organizing logistics and promotional strategies. The team incorporated a blend of technological and traditional promotional techniques including social media, their library website, newsletters, pamphlets, posters, and outreach. Across each multilingual orientation session, instruction focused on the following five learning objectives:

1. Navigate and find library services using the library’s website.
2. Locate different library branches and learn how to use the library as a space.
3. Become familiar with the digital and physical collections.
4. Access e-resources off campus.
5. Find and contact subject specialist librarians at the McGill Library.

During each session, library related vocabulary was provided in English to help students build a working knowledge of terminology. Formative and summative assessments were incorporated into the instructional design with teaching activities and an end-of-session assessment questionnaire that provided useful feedback to inform current and subsequent instruction (pp. 5-8).

FINDINGS AND CONCLUSIONS
The sessions boasted a 63% attendance rate with orientations in Mandarin Chinese having the highest attendance. This may be attributed to early semester scheduling (the Mandarin Chinese orientation was offered earliest in the semester), leading the authors to speculate that students are more willing to attend orientation sessions at the beginning of the semester while their schedules are less busy. Also, there were more Chinese speaking students because they make up the third largest population after English and French speaking students (pp. 8-10).

The summative questionnaire identified an increase in students’ library knowledge along with positive feedback, leading the liaison librarians to conclude that the initiative achieved its overall goals of proactively meeting the information needs of McGill’s linguistically diverse population, and improving non-native English-speaking students’ knowledge of library services and resources. The summative questionnaire also provided insight on students’ desires for additional multilingual instruction, LibGuides, workshops, video tutorials, webpages and other online material. The orientation sessions did not have consistent attendance in all languages and the authors recommended further research on understanding both the library use and information-seeking behaviors of French-speaking and non French- or English-speaking students alike (pp. 10-11).

UNANSWERED QUESTIONS
Due to a low response rate regarding the library’s assessment questionnaire––in terms of students from sessions other than the Chinese orientations––researchers did not have the available data to draw conclusions regarding the surprisingly low attendance among French-speaking students (2016, p. 10). Some of the unanswered questions are:

1. What other ideas do the researchers have for engaging the other non-native English speaking groups to encourage attendance of these orientation sessions?
2. What else can be done to ensure completion of the end of session questionnaire? What types of incentives could have been offered?
3. Why were follow-up interviews not considered as a means for obtaining further qualitative data?
4. Did this research inspire librarians to develop other targeted initiatives? (e.g., Multilingual web pages, LibGuides, or online tutorials?)

FINAL REFLECTIONS
Librarians at the McGill Library have noted a growing community of non- or limited-English users, which also correlates to the increasing trend for diversity within higher education settings, “due to increasing mobility among youth and an ever-globalizing world economy” (Zhao et at., 2016, p. 1). It’s important for information professionals to be aware of the challenges these individuals commonly encounter during their information-seeking activities, and to cater instructional materials to better-provide services to these diverse groups. Librarians should strive to accommodate all members within their community; however, providing information literacy in a student’s native language can be a challenging task given the lack of languages spoken by library staff. The authors of this article encouraged resourcefulness and creativity in providing learning opportunities and multilingual services to the non-native English-speaking student. Furthermore, they recommended the collaboration and training of international students as liaisons who can contribute to existing library services and provide input in the development of supplemental programs (p. 11-12).

Our own recommendations for future investigations relating to linguistically-diverse community groups align with Beaulieu’s (2013) statement that continued attention to the relationship with the surrounding multilingual communities is essential for the successful development of library services (p.19). Cultivating a strong shared relationship with these groups not only allows for honest feedback and continued participation, but prevents library efforts from stagnating or developing in ways that are contrary to the needs and wants of students––or other user types. In terms of addressing the overall low response rate of this study’s assessment questionnaire, we suggest for librarians to offer incentives that may increase users’ participation and willingness to provide feedback. Additionally, for similar types of future studies, reaching out to those who attended the orientation sessions––or establishing focus groups––can provide librarians with further qualitative data on students’ perceptions and attitudes towards multilingual library initiatives. Librarians at McGill can also create multilingual, self-directed online materials that highlight resources and services that the library offers; the development of these online tutorials would allow additional students to access the orientation material at their own pace. Providing these types of resources would likely result in more students participating, which accomplishes the initiative’s goal to proactively meet the library and information of their linguistically diverse student population (Zhao et al., 2016, p. 2).

REFERENCES
Beaulieu, T. (2013). No surprise, community engagement works. In B. Smallwood & K. Becnel (Eds.), Library services for multicultural patrons (p. 13-20). Scarecrow Press.

Zhao, J. C., Torabi, N., & Smith, S. (2016). Meeting Campus Linguistic Diversity: A Multilingual Library Orientation Approach. The International Journal of Information, Diversity, & Inclusion, 1.